Jira Service Management Effective service management for agile teams
Jira Service Management is Atlassian's operational ticketing system. It enables efficient and agile teamwork, allowing you to respond quickly to change and provide an excellent service experience for both internal and external service operations.
A next-generation ITSM tool
Jira Service Management (JSM) was formerly known as Jira Service Desk. In addition to the name change, a multitude of new features were added that make Jira Service Management agile service management software. Jira Service Desk focused on operational ticketing, while JSM is a comprehensive ITSM (IT Service Management) solution that is still easy to use for non-IT teams.